Refunds | Cancellations | Transfers

Refunds

Registration fees are non-refundable for non-starters and non-finishers as per the event’s agreed to at the time of registration.

To cancel your registration if you can no longer participate in the event please complete and submit the ‘Enquiry Form’ to notify the organiser.  Ensure you select subject heading ‘Entry Cancellation’on the Enquiry form and simple mention that you are cancelling your entry with your full name and event name.

In the event that the event course is, in the opinion of the event organisers, unsafe (for example by reason of heavy rain, high winds, bushfires, “acts of god”), Rotary Toowoomba South & Edge Club may, in their sole discretion, attempt to re-route the course, find an alternative shortened course or cancel the event. The organisers of Rotary Toowoomba South & Edge Club also reserve the right to cancel the event for any other reason which may include but is not limited to terrorism and war. If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made. Due to the scale of the event and travel & commitment involved by competitors, it is not practical to re-schedule the event to any other weekend.  We are not liable to the participant for any loss or damage in the event of poor weather before or during the event.

Can I transfer my registration if unable to participate in the event?

All registrations are transferable to another person by the close of 11:59pm, Friday 12th of April 2019.

To transfer your registration to another person please complete and submit the ‘Enquiry Form’ to notify the organiser .  Ensure you select subject heading ‘Entry Transfer’ and simple mention in the form that you are transferring your entry with your full name and event name, as well as the other person’s full name, email address and contact phone number.

You will receive a reply email to confirm that your request has been received.  An email will also be sent to the new entrant by the organisation’s secretary.

If we do not receive notification of the transfer of registration your entry will be cancelled without refund.  You need to arrange reimbursement for your entry fee between yourself and the person taking your entry.

No transfers are permitted after 11:59pm, Friday 12th of April 2019.

Can I change the event I am registered for?

Yes, you can.  Changes can be made by the close of 11:59pm, Friday 12th of April 2019.  No changes to another event are permitted after 11:59pm, Friday 12th of April 2019.

No refunds provided if the change of event is of less value than the original registered event.

Complete and submit the ‘Enquiry Form’ to notify the event organiser.  Ensure you select subject heading ‘Change Registered and simple mention in the form your full name, the email address you registered with and the event you would like to change to i.e. the 15km event.