Refunds | Cancellations | Transfers

Refunds

Registration fees are non-refundable for non-starters and non-finishers as per the event’s agreed to at the time of registration.

To cancel your registration if you can no longer participate in the event please complete and submit the ‘Enquiry Form’ to notify the organiser.  Ensure you select subject heading ‘Entry Cancellation’on the Enquiry form and simple mention that you are cancelling your entry with your full name and event name.

In the event that the event course is, in the opinion of the event organisers, unsafe (for example by reason of heavy rain, high winds, bushfires, “acts of god”), Rotary Toowoomba South & Edge Club may, in their sole discretion, attempt to re-route the course, find an alternative shortened course or cancel the event. The organisers of Rotary Toowoomba South & Edge Club also reserve the right to cancel the event for any other reason which may include but is not limited to terrorism and war. If the event is cancelled, re-routed or shortened, no refund or transfer to another event will be made. Due to the scale of the event and travel & commitment involved by competitors, it is not practical to re-schedule the event to any other weekend.  We are not liable to the participant for any loss or damage in the event of poor weather before or during the event.

No transfers are permitted after 11:59pm, Friday 12th of April 2019.

Can I change the category I am registered for?

Yes, you can change your current registered category.  Changes can be made by the close of 11:59pm, Friday 12th of April 2019.  No changes to another category are permitted after 11:59pm, Friday 12th April 2019.

No refunds provided if the change of category is of less value than the original registered category.

To change your current category to another please log in to your Active Network account (For instructions please click here).  If you are experiencing any technical difficulties please complete the Enquiry Form.

I can’t make it, can I transfer my entry?

All registrations are transferable to another person by the close of 11:59pm, Friday 12th of April 2019.

To transfer your registration to another person please log in to your Active Network account (For instructions please click here).  If you are experiencing any technical difficulties please complete the Enquiry Form.

You need to arrange reimbursement for your entry fee between yourself and the person taking your entry.

No transfers are permitted after 11:59pm, Friday 12th of April 2019